Refund and Cancellation Policy

Effective date: 24-Oct-2026
Last updated: 24-Oct-2026

This policy explains how cancellations and refunds work for TaskStudio subscriptions and purchases. It is provided by DeccanLogic Private Limited, B-405, City Vista, Fountain Road, Kharadi, Pune-411014, Maharashtra, India ("DeccanLogic", "we", "us"). It forms part of our Terms of Service.

1. Free plan and free trial

The Starter plan is free. Nothing is charged, so there is nothing to cancel or refund.
Every new account starts with a 14-day trial of Pro. No payment details are taken for the trial, and nothing is charged when it ends. On day 15 your account moves to Starter automatically, and everything you built stays in your account.

2. Cancelling a paid subscription

You can cancel a paid subscription (Pro or Business) at any time from Settings → Plan & usage in the TaskStudio app or at taskstudio.in, or by writing to us at the address in section 6.
Cancellation takes effect at the end of the billing period you have already paid for. You keep your plan until then, and no further payments are taken.
After that your account moves to the free Starter plan. Your tools, tasks and settings are kept.
You can undo a cancellation at any time before the period ends.
Business plans: removing seats takes effect from the next billing period.

3. Refunds

Subscription fees are paid in advance for each billing period (monthly or annual). Except as listed below or where required by law, payments are non-refundable, including for partly used periods, unused credits, or periods in which the service was not used.

We refund in full when:

you were charged twice for the same period or purchase;
you were charged after cancelling, because of an error on our side;
you were charged for a plan or number of seats you did not choose, because of an error on our side;
we were unable to provide the service you paid for (for example, a prolonged outage on our side), in proportion to the period affected.

To ask for a refund, write to info@deccanlogic.com from the email address on your account within 30 days of the charge, with the date and amount. We reply within 3 business days.

4. How refunds are paid

Approved refunds go back to the original payment method (card, UPI or bank account) through our payment processor, Razorpay.
We start a refund within 2 business days of approving it. Banks typically credit it within 5–7 business days after that. The exact time depends on your bank or card issuer.
For customers in India, a refund is recorded with a GST credit note against the original invoice.

5. Credit packs

Credit packs (top-ups), when offered, are one-off purchases. They are non-refundable once any of the credits have been used. An unused pack bought by mistake can be refunded in full if you ask within 7 days of purchase. Pack credits stay valid for 12 months from purchase.

6. Contact

DeccanLogic Private Limited
B-405, City Vista, Fountain Road, Kharadi, Pune-411014, Maharashtra, India
Email: info@deccanlogic.com · Phone: +91 9322213960 (Monday to Friday, 10am to 6pm IST)